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posted Mar 15, 2025 1:22:53 PM

Not honouring 40% discount

Tried to purchase the desktop version at the 30% off on March 10th (the last day of the promotion) at 11:00 pm and it kept coming up at full price.  I tried three times and finally gave up just before midnight.  The screen said $28 but when I went to check out it kept coming up at $40.  I spoke to the customer service person yesterday and she said it expired earlier in the morning on March 10th.  Really?   If that was the case it should have said that in the promotion email. I kept screenshot proof that I was on at 11:41 PM and it showed $28 but tried to bill me $40.   
 
Very disappointed that I now have to pay full price.  If Turbotax cannot honour what they promote as a discount and their customer service is useless then after ten years, it's time to find a new tax program.  
 
 

 

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