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louiswong1971
New Member

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

 
3 Replies
TurboTaxSusan
Moderator

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Please clear your browser cache (or use a different browser), and try again. This FAQ has instructions on how to clear the cache in several popular browsers: https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...

 

If you need more assistance with this issue, please contact us by phone. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

umali5
New Member

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

I tried to call. Quoted my Incident #. Was told by the automated recording that wait time would be between 20-25 minutes. I was already waiting for 27 mins, listening to jazz music, and when the music stopped, I thought I could finally speak to an agent. But no, the line got disconnected!!! I tried again but wait time would be 30 mins so I hang up. Can't waste another 30 mins for nothing. This is really frustrating. Is there a better time to call?

umali5
New Member

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

By the way, I have tried the suggested fix: clearing my browser's cache and also using another browser. Nothing worked! :(

v