Please clear your browser cache (or use a different browser), and try again. This FAQ has instructions on how to clear the cache in several popular browsers: https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-history/00/873530
If you need more assistance with this issue, please contact us by phone. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.
I tried to call. Quoted my Incident #. Was told by the automated recording that wait time would be between 20-25 minutes. I was already waiting for 27 mins, listening to jazz music, and when the music stopped, I thought I could finally speak to an agent. But no, the line got disconnected!!! I tried again but wait time would be 30 mins so I hang up. Can't waste another 30 mins for nothing. This is really frustrating. Is there a better time to call?
I’m having the same problem in 2023 for 2022 tax filing using the online version. I was just wondering how did you manage to solve this issue? Thanks a lot 🙂
Having the same problem in April 2024. How to fix this. Really frustrating. Cleared cache, tried with different browser, different device... agent last night said maybe my file is corrupted, Two days of work and over an hour on the phone with an agent.. gone.
Tried. Same issue. I am able to log in to where I see the return I worked on. When I click on it, the page starts to load then goes to the "application not working page." The same happens if I copy it and try to open it. Same thing on my phone.
Are you using the app or the full Online software? Do you have any pop up blockers set up that could be turned off?
Thank you for choosing TurboTax.
web version. Popups enabled. I was able to access it yesterday fine until yesterday evening.
Now to find out what happened since then.... Could you start the steps over from the beginning?
Thank you for your patience.
Thank you I have tried all these things and no luck.
In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line. If a resolution is not found, please ask for an escalation to have an investigation done to solve this issue.
Thank you for choosing TurboTax.
Hi, I called last night and the representative said my file might be corrupted. Can you escalate it?
This may be something you can verify before we escalate this: Windows 10 and Windows 11 in S mode FAQ.
Thank you for choosing TurboTax.
@lyd018 You will need to call them again and request the escalation if they cannot find a resolution. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line. If a resolution is not found, please ask for an escalation to have an investigation done to solve this issue.
Thank you for your patience and for choosing TurboTax.
I don't use Windows. I called and was told I have to do the return all over again. Really frustrating. Not sure I will continue with Turbotax after this experience. Two days of work and one hour over the phone with live help.. gone.
Did you ask for an escalation as a we do not see a call on file for today and an escalation is required to investigate this issue for you.
Thank you for choosing TurboTax.
Yes I did request an escalation and was told even if they escalate they can't do anything about it. I called today and two nights ago. Can you help do something about this? Thank you.
Can you please clarify if you are using a MAC computer and if you are using TurboTax Desktop version?the
I'm using a Mac, desktop version. I tried with the app on my phone and got the same issue. Tried in incognito mode as well and web version on my phone.
@lyd018 We don't have a Desktop version for Mac in Canada. For assistance with U.S. taxes and U.S. versions of TurboTax, please visit the website for TurboTax USA.
I'm looking for help with my Canadian turbotax file. I've used it via the website previously with no issues, just logging into the website.
What exactly would you like help with?
Thank you for choosing TurboTax.
If you see the thread above, my return won't open once I log in. I get a puppy dog error page. Really frustrating as it's 2 days work plus over an hour on the phone with an agent.
We apologize for the inconvenience.
We're not able to access your return here in community, so if phone support says the file is corrupted and can't be recovered, then unfortunately, you would need to start your return over.