paid for product, license not received

Hi, I purchased the downloadable edition of TurboTax Standard 2022 on Feb 23, 2023 but I did not receive the license and I did not receive the link to download the purchased product. Order Number: (Removed)

Order summary
TurboTax
Standard
2022
Quantity: 1
CAD 37.99 CAD 30.39
SubtotalCAD 30.39
GST/HSTCAD 3.95
Order TotalCAD 34.34

From my credit card online account:

I have been in touch with the tech support (by phone) but they cannot figure out the issue. I already spent more than 3 hours with the phone support.

Could someone please either 1) deliver the license and download link to me or 2) refund my purchase? 

Thank you,

(named removed)