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Level 1
posted Apr 1, 2024 11:33:21 AM

Paying for turbotax services

Hi,

 

I lived in Canada (BC) for over 6 months of 2023 then moved back to the UK.  I am trying to submit my taxes however I can't speak to anyone as I don't have a Canadian number anymore.  I can't pay to submit the form using my UK credit card either.

 

Any suggestions?

 

Thanks

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1 Best answer
Moderator
Apr 1, 2024 11:51:22 AM

If you are using TurboTax Online,  you can download the app on your phone, and use Apple Pay or Google Pay to pay for your return.

7 Replies
Moderator
Apr 1, 2024 11:51:22 AM

If you are using TurboTax Online,  you can download the app on your phone, and use Apple Pay or Google Pay to pay for your return.

Level 1
Apr 1, 2024 12:24:35 PM

Thanks.  How can I talk to someone about my taxes without having a Canadian number for them to contact me on?

Moderator
Apr 1, 2024 2:09:44 PM

Unfortunately, our tax experts can't call outside of Canada.

New Member
Apr 5, 2024 8:13:21 AM

Im having the exact same problem, unable to pay for Turbo Tax with a UK based credit card. 

 

I am unable to download the app to my phone as it is "unavailable in this country"

Intuit Alumni
Apr 5, 2024 8:19:47 AM

Unfortunately, we only accept Canadian or US credit cards.

 

Thank you.

Level 1
Apr 5, 2024 11:38:49 AM

I had the same problem as well being unable to download the app. Not sure what I’d be paying for if I can’t talk to anyone.

 

Will you be mailing your tax return in as apparently you can’t submit it online if you are out of the country or a ‘non-resident’. I’m concerned that it’s not even filling the correct forms in but can’t speak with anyone to check.

Intuit Alumni
Apr 5, 2024 12:54:24 PM

Thank you for your feedback. We are discussing this with our development team as this is a known common need with our customers from outside of Canada and the US.

 

Thank you for choosing TurboTax.