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New Member
posted Apr 27, 2023 3:47:36 PM

Payment without using the Assist Review

While I was working in my taxes, by mistake I selected to add an expert, I did not  know how to cancel it and even though I did not use the service I cannot file my taxes if I do not pay 44.00 dollars. Is there any way it can be removed as it was used. 

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2 Replies
New Member
Apr 27, 2023 3:50:21 PM

I meant I did not used any assist /expert review.

Moderator
Apr 28, 2023 5:37:39 AM

Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product. 

 

To start a new return, select “Start a New Return” from under “My Returns” in the top left corner. Once you have started your new return, you can select “View All Returns” from under “My Accounts & Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.