Phone number changed - Unable to login

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PSSharma
New Member

Phone number changed - Unable to login

Hi,

 

As per title, I have changed my phone number, I'm not able to receive text message through that number and unable to login. I tried the alternative method but it says "You have reached the maximum number of attempts." What can I do? Can I talk to a real person and get access to my account? 

 

Thanks!

6 Replies
timo
Returning Member

Phone number changed - Unable to login

I have the same issue. DId you get a resolution to this problem? Cannot access my account because i changed my phone number.

MichaelCT
New Member

Phone number changed - Unable to login

I am also in this situation.  Has anyone had any resolution?

mrsprucerod
New Member

Phone number changed - Unable to login

Same problem here. It seems there's no way to talk to a turbotax agent, I've looked everywhere in the website

timo
Returning Member

Phone number changed - Unable to login

Hi all,

I managed to reach them during working hours on this #: [phone number removed].

Unfortunately, they were not helpful because the new number i gave them for my account has still not been updated. We need to report Turbotax to the consumer bureau:

(http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/h_ca00000.html)

 

This is totally unacceptable consumer disregard.

Timo.

timo
Returning Member

Phone number changed - Unable to login

They removed the phone number in my last message but it is:

One-e[product key removed]-eight-two-nine-eight-six-zero-eight.

timo
Returning Member

Phone number changed - Unable to login

one-huit huit huit-eight-two-nine-eight-six-zero-eight.

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