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New Member
posted Dec 16, 2023 9:03:34 AM

problem installing downloaded software

I downloaded the software for 2023 bought from Costco, it appears to be an executable file and I cannot run it. It doesnt show the installation as in previous years software.

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5 Replies
Moderator
Dec 16, 2023 9:06:40 AM

We are sorry to hear you’re having issues with TurboTax Desktop. Sign up below and a member of our support team will get back to you.

 

Support link

 

Thank you for choosing TurboTax. 

New Member
Dec 16, 2023 9:48:32 AM

Hi,

the support link does not work.

My contact # [phone number removed]

I downloaded the 2023 software and windows 10 could not  execute. The file does not expand to show the installation file as it did in previous years version. Please help

Moderator
Dec 16, 2023 10:08:12 AM

This link should bring you to this page where you can confirm your contact details, and one of our representative will connect with you later on.

 

New Member
Dec 19, 2023 9:31:32 AM

Yes, I did. I returned my purchased download of the 2023 software as it wont execute on my laptop which doesn't have the latest Windows10.

Moderator
Dec 19, 2023 9:41:06 AM

The issue has now been corrected on the software release date of December 18th. 

 

Thank you for your feedback.