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posted Mar 3, 2023 6:14:50 AM

Problem saving and exiting

I am not able to save and exit turbotax.  The file button on the upper left hand side does not work. I click on it and I only get a washed out looking drop down list (which includes save, also save and exit.)  The tab then instantly disappears.  So, I get no chance to click save or save and exit.  

Please help!  Is there another way I can save and exit ?  Or do you know of a way I can make the File button act properly.

Thank you so much!  John1968E

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1 Replies
Moderator
Mar 5, 2023 11:31:33 AM

Did you just start a return? If so, you won’t be able to save your file until you ge to the Contact Info page, after entering your name and SIN number.