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Level 1
posted Apr 13, 2022 2:06:20 PM

Problem with Expert

Hi There. I tried contact with my TAX expert few times, no response at all. I paid for full service. But isn’t any service so far.
Can someone do something with this?? There’s nothing worse than ignorance. Thank you

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3 Replies
Level 1
Apr 15, 2022 2:11:30 PM

Did your tax expert end up working on your tax return? I have no luck at all. Curious if we've been assigned the same tax prep assistant and tax expert... I've asked for a refund. But given this mess, I fear I might not get my refund.

Level 1
Apr 18, 2022 11:36:29 AM

I contacted with customer support and asked for switch tax expert, I expected call from new tax Expert last week, but unfortunately nobody called me back.

I didn’t asked for refund yet, but if I’ll not have call from Expert form next two days I’ll request refund. I never having issues with TurboTax previously, but Honestly it’s not professional service this year.

Level 1
Apr 18, 2022 11:43:02 AM

Thanks for the update! Yea, I've never had issues previously, but it's been bad this year. I might move to Wealthsimple next year. Much better-looking UI and customer service.