purchased a licence code and trying to download but all I get is a crdownload file

For installation issues, make sure you are following these points: 

 

You have the administrator rights on the profile you are installing TurboTax on 

You are not trying to install on a cloud 

Turn off your antivirus software and Windows Defender, before installation 

 

If the error persist, we suggest you to contact our product support by phone. 

 

Thank you for choosing TurboTax.