Yes I had Cookies enabled, are you able to escalate this any further? I've spent hours on the phone with customer service and no one can figure this out. Every agent I've spoken to agrees there should be some way for them to send out a direct link to sign up for the offer. Honestly it's really frustrating how this being handled lol every customer service agent agrees I should have received the free offer, I have a receipt that says I should have received the free offer, but because of technical issue with your site the offer didn't appear when I submitted my taxes, nor does it appear after following the 10 or so step process outlined in the help system.
This is a common issue Ive seen posted on the forums many, many times by other customers and unfortunately the end result is the same, no one knows how to fix it.
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