Auto-Fill My Return doesn't work. I can log in the CRA website and download the slips, but when it imports, I got the "Oops, we encountered an error" screen.

[Markyboy20]

I have the Desktop version for 2023

The autofill features are disabled ...not on the cover but while using software. greyed out. I use this feature every year

I have spent an hour trying to get anyone ...no luck

[TurboTaxGinette]

Please go to your MyAccount at the Canada Revenue Agency (CRA) and sign in and keep the account opened to then return to your return and try again.

If you are using the Desktop version, please make sure that your updates have been done.

If you are in Easy Step mode please go to Income & Expenses in the left menu and under that click on Import Tax Data from CRA.

Thank you for choosing TurboTax.

[Markyboy20]

That area is greyed out and not an option

its fully updated 

[TurboTaxGinette]

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line. If a resolution is not found, please ask for an escalation to investigate the issue.

​​​​​​​Thank you for choosing TurboTax.