Childcare expenses not being accounted for in deductions

[Jlkc]

Every time I add my child care expenses they appear saved but at the end of the deductions sections they don’t appear and so there’s no return of $$. This glitch was an issue last year too. Anyone know a way to fix this?? 

[TurboTaxSusan]

Are you using TurboTax CD/Download or TurboTax Online?

[Jlkc]

Turbotax online 

[TurboTaxSusan]

Are the expenses showing up on Line 21400 in the Detailed Tax Summary? 

Do you have a spouse? Perhaps they are going onto your spouse's return.

[Jlkc]

No they are not showing up on line 2400, but they show up in the deductions section. 

I have a spouse, he has already filed and did not claim any childcare. 

[TurboTaxSusan]

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

[moin316]

they are not able to help. seems to be coding issue. tried both the app and online. 

child care deduction should be included because it reduces my AFNI ( income) so i get higher child benefit and in Ontario the province gives me a refundable tax credit through the CARE tax credit.

can someone reach out to me. I paid for the deluxe version but I shouldn't have to upgrade to get this resolved. I'm losing out on lots of money.

[TurboTaxSusan]

@moin316 

Are the expenses showing up on Line 21400 in the Detailed Tax Summary? 

Do you have a spouse? Perhaps they are going onto your spouse's return.

[moin316]

no I am single with dependant kids.

does  not show up on detailed summary.

also somewhere else it said if I owe no taxes that the child expenses wouldn't show up. but should show up regardless.

[TurboTaxSusan]

@moin316 Have you tried deleting the receipt on the  Child Care Receipt page and re-entering it?