Didnt use the live chat service how to remove the fee of 79

[pinklady3245]

Unfortunately, you cannot change the type of a return that has already been started. However, you are able to start a new return on your account instead. This will allow you to pick the product type of the new return that you are looking for. To do this follow these steps:

1. Log into your account.
2. Click the Tools menu option at the top right of the screen.
3. Click on the Return Manager option under Tools.
4. Click the Create a New Return button at the bottom of the popped up window.
5. You should be presented with a product selector at this point.

Thank you for choosing TurboTax. If you have further questions, please feel free to contact us

[vivmonty]

turbotax is charging me $140 for use of the most basic product for my 2023 income tax. I have absolutely nothing but pension income, and that's it.

[Jen210]

@vivmonty 

Please start your return again by following this link: https://turbotax.intuit.ca/tax/software/online.

When you are asked, "Do you need any help doing your taxes?" please select "I can do it on my own," then continue and select "Start for free."

Thank you for choosing TurboTax.