Dividend error - help please, cant Netfile for Quebec

[Onutza]

Hello, 

I have a T5/RL3 slip with an amount on box13/case D only.  Turbotax keeps showing the same error even if i completely delete the slips: 

Your taxable dividend does not equal your actual amount of eligible dividends multiply by 138% plus your actual amount of ordinary dividends multiply by 115% or you have a taxable dividend but no dividend tax credit.

Can someone provide help on how to fix this error please? 

Thank you

[TurboTaxBrenda1]

This is how to properly enter your T5 slip and Releve 3 when using TurboTax CD/download

• Select the image of the magnifying glass (or Find) in the upper-right area of TurboTax.
• Enter “T5” in the Find window.
• Select T5 / Relevé 3 Investment income from the list of results, and then select Go.

The Entering your federal T-slips and relevé slips step appears.

• Select T5 / Relevé 3 - Investment Income.
• Select Continue.

The T5 - Investment Income step appears.

• Fill out the form in TurboTax with the information from your slip.

Note: If the slip is for joint investment with your spouse/partner, enter the portion that you’re claiming where it says Your percentage.

If you’re preparing your return together with your spouse/partner's return:

• Don’t enter this slip on your spouse/partner’s return; TurboTax automatically calculates each spouse/partner’s portion based on the percentage you enter.
• The amounts you entered won’t appear on your spouse/partner’s T5 slip entry step; instead, it will be included on their Schedule 4 - Statement of Investment income.
• Select Enter Relevé 3.

The Relevé 3 - Investment Income step appears.

• Fill out the form in TurboTax.
• Select Done With T5 - Relevé 3.

The T5 - Relevé 3 - Summary step appears.

1. Review the information on the screen and follow the instructions below that match your situation.

• If the information is correct, select Done With T5 and Relevé 3 Slips.
• If the information isn’t correct, select Edit next to the slip and correct the information. When you return to this step, select Done With T5 and Relevé 3 Slips.
• If you have more slips to enter, select Enter New T5 - Relevé 3. When you return to this step, select Done With T5 and Relevé 3 Slips.

If after you are sure it was entered correctly- and the same error occurs please contact our customer service so that they can view your screen and assist with the error.

[willy2]

I have tried that a number of times, even downloading the information from the CRA and Revenue Canada site.

I can netfile with CRA but it does not let me netfile with Revenue Quebec.

There must be a bug in your software.

[delagero]

I have the exact same problem!

[willy2]

Thanks for the feedback. I think I started getting the problem when I started importing the information from CRA and RQ. If I recall correctly, I finally deleted the imported data, saved the TTF file, then restarted Turbo Tax, and then manually entered the forms manually. I will try this again. 

[andy62]

I have the same issue. I have deleted the imported data form the T5/RL3 and rekeyed manually. Still getting the same error. This is occurring when entering interest only.  This must be a bug. Does anyone have a solution?

[willy2]

I deleted the information by first setting all entries to zero in both federal and provision returns, then going into easy forms and deleting the entries there. I then saved the file, restarted Turbo Tax and manually keyed in the entries using easy form. It worked this time. Good luck. I am certain this is a Turbo Tax problem since something is not calculating correctly using downloads from the federal and provincial sites. 

I am surprise that TurboTax has not addressed this problem from when it first surfaced 4 years ago. 

[TurboTaxBrenda1]

Thank you for your feedback, we will be sure to advise the proper team of this issue in TurboTax Desktop.

[andy62]

Thank you . I tried importing the slips but deleting  the T5/RL3 before populating the forms but it seems to me like there is a flag set that I could not remove and still got the error even without entering the slips. My only other alternative was to start over all manually. So I gave up and mailed it in.  Looking forward to having this fixed for next year.....

[fregocorreia]

what is the solution?