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    wombat1
    New Member

    error 620

    Each time I attempt  to start TurboTax Premier, I'm asked to re-enter the license code.  I do so, and receive "Error 620 - We're having trouble at our end. Please try again later."  This has happened several times, and I can't complete my taxes until I can re-enter TT.

    posted
    ‎March 5, 2020 9:09 AM
    last updated ‎March 05, 2020 9:09 AM
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    1 Reply
    AkinaLO
    Intuit Alumni

    error 620

    If you have TurboTax Online you can clear your cash and delete cookies. Also, try refreshing your browser and even try using a different browser. 

    Here are two articles below that will show you how to clear your cache and delete cookies. 

    How to clear your cache - Community 

    How do I delete cookies? - Community 

      

    If you have TurboTax CD/Download, please check for updates within the program. 

    How do I update my TurboTax CD/Download software p ... 

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    ‎March 6, 2020 3:49 PM
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