How can I get a refund?

[DanPaul03]

Call the helpdesk and explain your situation to see if a refund is applicable.  TurboTax does not refund online fees.  

[GD202]

Thank you for your question!

You are able to request a refund for your TurboTax product(s) within 60 days of the original purchase date.

To do so, simply fill out the form provided with the applicable information, then select Submit. When requesting a refund for a TurboTax product purchased through a retailer, make sure to include the licence code from both the retail box or receipt, and from the scratch card contained within your packaging.

If additional information is required (such as proof of purchase, order number, etc), a TurboTax representative will contact you to continue assessing your request.

Note: When entering your phone number, please make sure not to include dashes

Please visit the following Turbotax's Blog to find the form related to refund request. 

Thank you, for further information please contact us by phone or via private message on Twitter or Facebook.

[Chaitanya]

hi, i paid for filing my tax but it was unable to process through NETFILE so therefore i need my money back. PLEASE AND THANKS

[TurboTaxBrenda]

Did you print and mail  your income tax return?

[Chaitanya]

No, i did not. Please help me, I need my refund back. I don't have that kind of money and $70 is a lot for me.

[Chaitanya]

I already submitted a request a few days ago but nothing is happening. Please help me.

[TurboTaxBrenda]

I will look into it for you. Did you happen to NetFile your return?

[Dbastien]

I have submitted a request for refund twice now and I get a generic message rejection about missing information, but doesn't clearly says which one.

This is getting frustrating.

I bought a desktop version at Costco, only to find out I can't transfer my online prior info to the desktop version, that is surprising.  So I need to back to the online version but I want the purchase to be refunded.

But poor customer service on simply rejecting without personalizing the message or even trying to call me to clear this up.

Will try customer service by phone today... if this doesn't work, I am considering switching software for good...

I have been a customer for 15 years and I expect a better response to such request.

[TurboTaxVeronique]

When you submit your refund request you received a reference case number, for both requests. If you have them, we can have a look at the reason details. And this is something product support should be able to tell you also.

When you are filling out a refund request form, you have to include a clear photo of your receipt, showing the name of the store, the date, the product you bought and the price. Also, you have to make sure, when entering the code on the form to NOT include any dash or space, only the digits (numbers/letters).