Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
i94alan
Returning Member

I am getting this error at checkout page: "Whoops! We hit a snag loading your data. Please try again." Can Turbotax Canada online version file non-resident tax?

 
3 Replies

I am getting this error at checkout page: "Whoops! We hit a snag loading your data. Please try again." Can Turbotax Canada online version file non-resident tax?

Yes, TurboTax Canada 2020 or 2021 supports Non-Resident Tax filing. 

 

To try to resolve the error that you are getting, please clear your browser cache (or use a different browser) and try again. This FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?

 

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help. If you are unable to reach us by phone, you can ask your questions here in the community or you can contact our social media team for assistance. We are on Facebook or Twitter.

i94alan
Returning Member

I am getting this error at checkout page: "Whoops! We hit a snag loading your data. Please try again." Can Turbotax Canada online version file non-resident tax?

I have tried Chrome and Firefox and cleaned their cache but still no luck..

It's strange though that CRA website stats that non-resident cannot use NETFILE:

https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/netfile-overview/...

so I'm suprised how Turbotax Canada supports non-resident tax filing.

i94alan
Returning Member

I am getting this error at checkout page: "Whoops! We hit a snag loading your data. Please try again." Can Turbotax Canada online version file non-resident tax?

Thoughts?