I keep getting “opps, we encountered an error” when trying input self employment income section. Please help?

[TurboTaxSusan]

Please clear your browser cache (or use a different browser) and try again. 

If you are still not able to resolve this issue, please contact our phone support team for more help.

[mimitrancb]

I tried both (used different browser and also cleared cache) and it still gives me error message. I called for help and they mentioned I would get an email and nothing yet. Can you advise?

[mimitrancb]

I have switched to a different browser. I have also cleared my caches.

I have called the help desk twice. First women told me that turbo tax will contact or email me and they did not. The second time the gentleman told me to erase my entire return and start fresh, which I did and still gives me an error.  So many hours wasted. Is anyone willing to figure this out? Can you please help??  

[TurboTaxGinette]

Can you please confirm with us which TurboTax software and version you are using? Are you using Online or Desktop?

Are you stuck on the error page or can you click on a Back or Continue button? 

This information is required so we can possibly replicate the error message you are receiving so we can find the resolution.

[mimitrancb]

I am using the online edition to do my 2021 taxes.

The error is "Oops we encountered an error. What happened to my data? Don't worry! With the exception of the last page you were on, all the data you have entered so far has been safely saved on our secure server. What do I do now?Try going back to the start of the interview and navigating past the step where you encountered the error.You can also go to the Return Manager and select a new return to work on."

This error page occurs when I proceed after the page "Did you make a Year-End adjustment"  (Were you required to make an adjustment using a T1139 form?)  in the self employment business section. 

I can not go back. I have to return to the menu. 

Thanks.

 

[TurboTaxGinette]

Thank you for the information. We will use it to see if we can recreate the error and work on correcting this for you. We will update you as soon as we have any information.

We appreciate your patience.

[thedeanfarm]

I'm having the same problem!! very frustrating!! tried all the fixes! Nothing

[TurboTaxVeronique]

@thedeanfarm For this error, you can call our customer support at 1-888-829-8608.

During tax season (February 24 to May 1), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support

During the rest of the year, we're available Monday through Friday 9 AM to 6 PM ET for English and French support.

We are closed on the weekends for now.

Thank you for choosing TurboTax.

[nhamilton71]

Hi there! 

I am getting exactly the same error message.

I did exactly as suggested and called in for support.

Was advised to clear cache (I did) and try a new Browser (also done).

I can't navigate past the problem. It will only let me go back to the beginning, and I need to finish this section.

So after sitting on the phone with customer support, his only advice was to do as I said above and that didn't work.

Any other suggestions?

Thank you.