I want to talk to a person

Please use the following FAQ to contact our customer support:

https://turbotax.community.intuit.ca/replies/3152013

Ordered TurboTax Standard as I have for past ten years. Ordered on January 17, 2020 via Subscription ID:

[social security number removed]  ($33.61) on Visa ending 5031 but have not  received to date nor has the $33.61 been applied to my Visa! Is there an issue with the order?  Can you provide a delivery date?

Regards

Peter Frank Lee 

Please contact our phone support team for further assistance. You can get the right number to contact them using the form on this page: https://support.turbotax.intuit.ca/contact/

You can also contact us by social media.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

I purchased TurboTax 2019 Standard on-line and received a prepayment code, but when I attempted to obtain the key by following the instructions on the download page I was taken to the TurboTax online site and asked to sign in (I didn't have an account) and wound up purchasing the same product with my credit card - not deliberately - thinking that the prepayment form would show up.  Which it didn't.

1. Would you kindly refund the purchase, please.

2. Would you kindly guide me to the web-page that will give me the key for my prepayment code, please

Please follow the instructions provided below to get a refund for your purchase & website for 8 pack prepayment code:

• How do I get a refund for a TurboTax product?
• Purchase of an 8 pack TurboTax Standard version - download or online

****Did we answer your question? Give us a “thumbs up” and mark the post that provided the best answer by clicking on “Mark as Best Answer”***

Where can I enter the pre-payment code for Standard turbot tax 2019

@Shirley Hegland - See the link provided below to assist you with entering your prepayment code, which is done at the end of your tax return, just before Netfiling.

• In the online edition of TurboTax, how do I use a prepayment code?

I have TurboTax CD Standard version for 2019. I have done all the updates daily since I purchased the software in January. When I enter a T4-RSP on the input screens, different numbers show up in the T1. In the 1st instance I entered $5,455.56 from Box 22 but $13,527.56 gets posted to my T1. My wife enters $14,372.27 in her T1 input screen and $6,300.27 gets stated on her T1. In both instances the difference is exactly $8,072.00 and is distorting our refunds expected. I have been trying since last week to get through to the Canada TurboTax phone line and even waited two times for about 45 minutes each time only for the phone line to be dropped unexpectantly. You can reach me at [phone number removed] or by email at: [email address removed]

Thank you.

Bob

I used the standard online version with out upgrades or any other service. On the link File  asked  to pay 49.99 for each one us (my wife and me) Please advise me accordingly  Thank you Bill Siscos