How do I contact you

[Tryand tryandtry]

I bought a 2024 turbotax standard from Walmart. It will not except the 12 didget code from the turbo tax package

[TurboTaxSusan]

@Tryand tryandtry First, please make sure that you are using the right code - there should be 16 characters, not 12.

Also, with TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the 2024 TurboTax edition you need (for Windows). 

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

[Retired 21]

Purchased download tax from Costco.  The Licence Code does not work

[TurboTaxBrenda]

What error code are you getting?

[RodStab]

I have an Apple Mac.  For the last 10 years I ran a Parallels SW partition for Windows.  This was done

to accomodate Turbotax.    In the process of upgrading.   Do I have to continue to run a separate Parallels environment  or do you a version that's compatible with Apple MaC O/S.   

Let me know,

Rod Stableforth

[RodStab]

I have an Apple Mac.  For the last 10 years I ran a Parallels SW partition for Windows.  This was done

to accomodate Turbotax.    In the process of upgrading.   Do I have to continue to run a separate Parallels environment  or do you a version that's compatible with Apple MaC O/S.   

Let me know,

Rod Stableforth

[TurboTaxAniqua]

@RodStab TurboTax Desktop version is not compatible with Apple MAC OS. You have to run a separate Parallels environment.

[435 Scenic]

Online

[TurboTaxAniqua]

@435 Scenic you can send us a direct message or post your inquiry here.

You can also contact our phone support. We're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

 

[Robert 1964]

Hi I have paid you for a professional to do my taxes and I was supposed to get a call back at [phone number removed] but no one has contacted me