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Returning Member
posted Apr 12, 2020 2:23:21 PM

Re: Manual Update Home and Business 2019

I'm having the exact same problem with the same exact version. I uninstalled and re-installed and the same thing. Manual update doesn't work, and the auto-update isn't seeing any updates at all.

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2 Replies
Intuit Alumni
Apr 13, 2020 3:39:30 PM

@smartass505 Please try using the following workaround:

  • Right Click on your TurboTax Desktop Icon and then select "Properties"
  • On the "Properties" screen, click on the "Compatibility" tab at the top of the screen.
  • In the "Settings" section, click to mark the box for "Run this program as an Administrator"
  • Click "Apply" then "OK"
  • Restart into Selective Startup:
  1. On your desktop press and hold the Windows Key and then press the R key to launch the Run Command
  2. Type "msconfig" and press Enter
  3. In the General Tab of the System Configuration window
  4. Click "Selective Startup"
  5. Click the Services Tab in the System Configuration window
  6. Click the box "Hide all Microsoft Services"
  7. Click Disable all
  8. Click OK
  9. Reboot your machine
  10. Once the machine has re-booted
  11. Attempt to install TurboTax Updates
  12. Press and hold the Windows Key while pressing the R key
  13. Type "msconfig" and press Enter
  14. In the General Tab of the System Configuration window
  15. Select Normal Startup
  16. Click OK
  17. Re-boot your computer to exit selective startup.

"kimistewy"

New Member
Apr 15, 2020 8:29:12 AM

I tried the provided steps and they did not work, still stating that TT is up to date.