I'm having the exact same problem with the same exact version. I uninstalled and re-installed and the same thing. Manual update doesn't work, and the auto-update isn't seeing any updates at all.
02229
2 Replies
CassLO
Intuit Alumni
Apr 13, 2020 3:39:30 PM
@smartass505 Please try using the following workaround:
Right Click on your TurboTax Desktop Icon and then select "Properties"
On the "Properties" screen, click on the "Compatibility" tab at the top of the screen.
In the "Settings" section, click to mark the box for "Run this program as an Administrator"
Click "Apply" then "OK"
Restart into Selective Startup:
On your desktop press and hold the Windows Key and then press the R key to launch the Run Command
Type "msconfig" and press Enter
In the General Tab of the System Configuration window
Click "Selective Startup"
Click the Services Tab in the System Configuration window
Click the box "Hide all Microsoft Services"
Click Disable all
Click OK
Reboot your machine
Once the machine has re-booted
Attempt to install TurboTax Updates
Press and hold the Windows Key while pressing the R key
Type "msconfig" and press Enter
In the General Tab of the System Configuration window
Select Normal Startup
Click OK
Re-boot your computer to exit selective startup.
"kimistewy"
smartass505a
New Member
Apr 15, 2020 8:29:12 AM
I tried the provided steps and they did not work, still stating that TT is up to date.