No Tax Expert

[bluefiresound]

It's been 2 weeks, I have NEVER gotten a single reply from my Tax Expert.  I'm starting to suspect if there even is there even a Tax Expert assigned to me?  Because I've never even heard from the person, not even once!  I called TurboTax Support 3 times, and each time they tell me to wait 72 hours.  What's worse, the last person on support told me the previous person I called didn't create a request, so I have to wait another 72 hours.  And all 3 support personnel promised me someone would get back to me. 

They literally said they "promise"! 

3 times...   

2 weeks... no one has gotten back to me.

[ausius]

Same problem here. I'm going to try to ask for a refund. It worked well for me in the last few years, but the tax expert and assistant didn't respond to my messages. Wonder if any tax expert was actually assigned... Not good.