No working mechanism to contact anyone

[jeff_litchfield]

I purchased the full service package and we started preparing my return.  I had to add a document and my expert was scheduled to call me two days ago.  I added the document and did not receive a call.  Additionally the 'send a message' function does not work at all  (just routes to a FAQ page).  There are no help links or contacts anywhere.  

I have no idea what the problem is or how to contact anyone to ask.  

[kim-n]

Hi there, 

I am so sorry that you're experiencing difficulties. 

Please message us on social media or contact us by phone for further assistance on this issue.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

Additionally, you can reach out to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

Kindly reach out if you're continuing to experience any issues. 

Best, 

Kim