Not honouring discount code & useless customer service

[TurboTaxGinette]

We have sent you a private message.

Thank you for choosing TurboTax.

[cden3]

I'm having the same issues as others, where I clicked on a working link to TurboTax through Scotiabank's website, but in the payment section the 20% discount has not been applied. I've tried multiple times. Can you provide a coupon code instead? Thanks

[Mick59]

I am trying to finalize and pay for my return, I have a discount for 20% from Scotiabank and it does not work at check out.

I also received the same discount through an email from Intuit and it is not working either, I am not happy, have completed our taxes in the past using the discounts with no issue, this is an issue this year.

If I cannot get the discounts working will look somewhere else next year!

[snowcoytoe]

Its kind of ridiculous how hard it is to get the discount. They should really start providing voucher codes.

I am looking for the 20% off for Royal Bank. please fix and send me whatever link or info I need to make that happen.

[beyondAnnoyed]

I switched to freetaxusa.com.  it maybe isn't as polished as TT, but it got me to the same result for a heck of a lot less. 

[TurboTaxGinette]

@beyondAnnoyed Unfortunately, you are on the TurboTax Canada site where we deal with Canadian tax issues. Please go to the US site to post your question.

Thank you for choosing TurboTax.

[TurboTaxGinette]

@cdenny3 @Mick59 @snowcoytoe We have sent you a private message. 

Thank you for choosing TurboTax.

[Vanfab]

hello - you sent me a private message telling me to contact you once I paid for the service. I have filed and paid , so please apply the 20% discount from RBC. Thanks.

Vanessa

[dementia-abm]

I am having the same issue. I am a Scotiabank customer and used the 20% affiliate link, but when I go to pay, it has the full price, and not 20% off.

I paid for the service at full price, and took screenshots of everything - my receipt, the price I paid, as well as the Scotia page indicating 20% off (with the expiration date of April 30th 2024).

Can someone please tell me how I can get refunded the 20% on my purchase.

[TurboTaxBrenda]

@Vanfab, we have processed your discount and you can expect to see a refund on your credit card within 2-3 weeks. 

Thank you for choosing TurboTax.and