Not honouring discount code & useless customer service

[TurboTaxBrenda]

You will see the refund amount on your credit card within 2-3 weeks. 

Thank you for choosing TurboTax.

[dementia-abm]

I have already paid, and have screenshots of everything. Please contact me.

[TurboTaxBrenda]

You will see your discount/refund back on your credit card within 2-3 weeks.

Thank you for choosing TurboTax.

[dementia-abm]

How do you know who to refund it to? Is this based on my user id?

[TurboTaxSusan]

@dementia-abm Yes. As moderators we can see some information linked to your username that is not visible to the public.