Nothing works!

[wrmac50]

I downloaded TurboTax 2021. It hasn't given me a licence code so the software won't work after installation. How do I get the program to work? I tried contacting Customer Support. I have filled in all the forms but can't get the 'call' button to work. No telephone number is provided anywhere on the site. Why are you hiding? I tried logging in. I provided account identifier, password and separate code, but can't get access. Why is Intuit shutting me out? Getting to this point was an additional nightmare. I followed the directions with great difficulty as it is a four step process and none of the menu choices are anything alike. Why is Intuit trying to confuse its customers? This is the second year in a row where Intuit has made dealing with the company a living hell! Are you trying to have your business fail?

[AD0123456]

We are sorry to hear that you are having issues with your license code. When you Download directly from TurboTax.ca, your license code appears on the electronic receipt that's emailed to you.

It’s a good idea to check your junk mail folder to make sure your TurboTax receipt didn’t end up there by mistake. If you haven't received your receipt by email within 24 hours of  purchase, contact TurboTax Support to get a copy.

Contact us online or by phone

To talk to a TurboTax specialist, begin by filling out the TurboTax Contact Us page form and telling us which platform and version of TurboTax you’re using.

Once you complete the form, the phone number to speak to a TurboTax agent will appear.

You'll see the approximate wait time to speak with an agent. If the estimated wait exceeds 20 minutes, TurboTax will automatically call you back (in the order in which the requests are received) once the queue returns to a manageable amount.

If you require further assistance please contact our phone support team or contact us directly on Facebook or Twitter

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