Reimbursement for duplicate payments

[ndewar88]

When completing a joint return I mistakenly did not update my new SIN and attempted to file using NETFILE.  I was able to file my wife's however the system did not allow me to file my own.  I was required to make a copy of existing Tax Return, change SIN and file my own on the Copy version of the return within the tool.  Before I was able to file I was required to pay for the services and so encountered double paying for the services used earlier.  Please can Intuit refund me for the double transaction as I only used the services of Turbo Tax once but was forced by the software to pay for both the original Tax Return and the Copy version.

Thank you,
Neil

[TurboTaxGinette]

To apply for a refund please see our TurboTax FAQ: How do I get a refund for a TurboTax product?

​​​​​​​Thank you for choosing TurboTax.

[valsage1952]

I worked on my tax return paid before I submitted it and left the site. When I returned to acturally send my return, it charged me again. Can you please refund me one of these payments.

Val Mason

[phone number removed]

[email address removed]

[TurboTaxBrenda]

Did you complete a joint/couple return or a single one?

[valsage1952]

I submitted a single file for myself - Valarie Mason (valsage1952) for my 2024 taxes and I was charged twice.

April 24 - $47.04 and on April 25 - $78.40

I also submitted a file for my Mother - Anna Bernice Mason (hazel/gordon) for her 2024 taxes and I was charged on April 30 - $33.90

Please reimburse me for one of my Valarie Mason charges.

Thank you.

[TurboTaxBrenda]

You were charged twice because you purchased 2023 tax software and also the 2024 tax software and filed and also completed one for your mom.   In total there were 3 returns. 

If this isn't correct, please contact our phone support team for assistance.

Thank you for choosing TurboTax.