System down

[Lauraann78]

I have not been able to get past my deductions, with out getting the system is down with puppy on it for 3 weeks now. I thought on the 20th it would be fixed. 

[TurboTaxBrenda1]

You might want to clear your cache, and try again. Can you please let us know which TurboTax software you are using?

Thank you for choosing TurboTax.

[Smatthew7171]

I have been trying to file and I keep getting an error "oops something unexpected happened.  I had thought it would be fixed on the 20th but it is still happening.  I have cleared my cache.  

[Smatthew7171]

I am using Turbo Free.  

[TurboTaxSusan]

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

[Smatthew7171]

I’ve cleared the cache and that didn’t work. I tried calling the number and it says they will email me information, but it says to clear the cache or use a different browser, both of which do not work. 

[TurboTaxGinette]

Please make sure that you save your return and sign out and back in which will update your software if your internet is connected.

Thank you for choosing TurboTax.