The software is not saving my data

[TurboTaxSusan]

@canadahigh 

The update with the fix for this issue came out more than a week ago. So if you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for further assistance.

[thanh-tran]

As of March 29, the software doesn't save inputs if you go back revisiting/editing your data in previous stages. Specifically, my data for self employment won't be saved even if opening in new browsers or incognito mode. This is a glitch that needs addressing.

[thanh-tran]

@TurboTaxSusan 

As of March 29, the software doesn't save inputs if I go back revisiting/editing my data in previous stages. Specifically, my data for self employment won't be saved even if I open the software in new browsers or in incognito mode. This is a glitch that needs addressing.

[TurboTaxBrenda]

This issue has been resolved a while back with our update. Please make sure that you have updated your software. If you have and the issue persists we recommend that you start a new return. 

You can also choose to contact our phone support team so that they can view your screen and have your issue investigated.

Thank you for choosing TurboTax.

[thanh-tran]

I file online so I don't think I would be able to update the software on my end. I called the number posted above but nobody answered, guessed that I have to wait until Monday.

Thanks,

Tran

[TurboTaxBrenda]

You can try tomorrow. Please let us know when you get the help you need.

Thank you for choosing TurboTax.

[MargaritaC76]

Hi there, 

I am self employed and my income and expenses is not saving either and remains at 0. 

I have tried on my phone app, on my ipad, and on the actual website on a laptop. Nothing is working. 

Has yours fixed? 

[TurboTaxSusan]

@MargaritaC76 Please try deleting the expenses (use the trash can) and then re-adding them.

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.