Toolbar Sizes Messed up

[johnhmoore01]

My 2023 Turbotax Canada software opens fine in Windows 11, however the top and bottom toolbars are of an inappropriate size (generally too small amd unreadable) and it does not appear that this can be adjusted. The text/form sizes can be adjusted, however the toolbars remain at an uselessly small size. Any ideas or is this a bug that needs fixing?

[TurboTaxSusan]

Unfortunately, there’s no way to change the size of the blue menu items within the TurboTax program.

You can go into the settings for Windows and change the scale setting, but this will apply to all programs on your computer, not just TurboTax.

There is also a magnification tool built into Windows that will make the whole screen bigger.

[johnhmoore01]

So it appears that this is a bug. Please pass it on to your technical team. I have a very ordinary laptop setup and the solutions proposed are not practical/do not fix the issue.

[TurboTaxSusan]

I have passed this on to our product development team. 

[GeraldBo]

I have the same issue for both bottom and top toolbars.
Because of multiple issues (not with Turbo Tax) I have been working for weeks trying to get my tax return prepared. Now, all of a sudden this issue shows up. But it showed up only after a change in the way I viewed things on the screens. The problem showed up when I extended the screens.

When I duplicated the screens, closed the program and reopened TurboTax, the problem went away.

My laptop is my only computer, but I use a larger screen at my desk.

[TurboTaxBrenda]

Thank you for your feedback we appreciate it.

Thank you for choosing TurboTax.

[SRideout]

Just purchased this years SW.  Still messed up...been like this for a few years now.  Also the summary panel does not tile sensibly with the SW.  I've been a user of this SW from day one but this is the last year for me.

FIX IT!

[TurboTaxVeronique]

@SRideout Thank you for your feedback, we value your opinion and have shared this information with the proper TurboTax team.
 

For your summary, you can call our customer support at 1-888-829-8608.

During tax season (February 20 to May 1), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support

During the rest of the year (May 2 to February 19), we're available Monday through Friday 9 AM to 6 PM ET for English and French support.

Phone support is closed on the weekends for now.

Thank you for choosing TurboTax.