Tuition amount transfer to parent

[TurboTaxSusan]

@steadybrooker Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you. They can look at the return with you to see what is going on.

[tdarrow]

Hello,

I am having the same problem.  Says that $0 is eligible for transfer.

[tdarrow]

Called Turbo Tax and the agent says the program is working fine - which clearly it is not if we are all having the same issue. I have asked for the issue to be escalated and investigated further.  This is terrible that we pay for a product and it doesn't work properly!

[TurboTaxBrenda]

If you are full-time students- go to the top right and click on Find - type in Canada Workers Benefit- Once on that page put that you do not want to get the credit - as you are not entitled to it. Then continue to save it and keep going then please try again.

Thank you for choosing TurboTax.

[Ingridients]

Thank you and I did what you instructed.  However, the amount for tuition transfer remains at $0.  In 2023, my son attend full time school for 6 months,  he also worked full time (and received T4)  and earned self-employed earnings.  He doesn’t need to use the tuition amount to reduce his tax owing as he is getting refunds.  

I feel that we are running in circles telling the same stories, getting the same answers that do not solve the issue.  The problem seems to be related to the software's programmed calculation.  From readying number of other posts, I know I am not a stand alone case,  so this should be noticed and corrected by the TurboTax.  I have spoke to two Product  Specialists, spending hours on the phone,  going over step by step with them.  And in the end,  they don’t even know why the transfer amount reminds at $0. 

To note, I have, in 2022, successfully transferred his tuition amount without any issue. Doing exactly the same steps as this year’s.

[TurboImpotBrenda1]

Please call into our phone support line so that they can view your return and if they can't find the issue it will then be escalated. 

Thank you for choosing TurboTax.

[tdarrow]

Hello,

What you suggested did not work.  I have already called in and spent a lot of time with the agent and she was to escalate the issue and someone was to call me back yesterday.  I still have not heard from anyone.  Please fix the issue and call me to advise it has been fixed.  It is a problem with the software. Terrible customer service.

Thank you,

Tracey

[tdarrow]

Have called and the agent could not fix and someone was to call me back and have not heard from anyone!

[TurboTaxGinette]

We have requested a callback. Someone will call you within the next few days.

Thank you for choosing TurboTax.

[JSoldham]

Just adding that I have the same issue. Only difference is I have 3 students I'm claiming for and only one of them actually allows the transfer. I removed all data for the 3 students and re-entered the 2 students transfers that didn't work and they still showed $0.00  of tuition transfer in the summery after I submitted. Then added the 3rd and it submitted OK again. Still short the amounts of the other 2. Each students claim is under $5000.