Have been using TT Desktop for 20 years and this is the first time it won't install. I followed troubleshooting tips re run as admin & turning virus software off. Made sure Windows Installer is running.
Tried all of these steps with same resulting errors on installation:
- Clean boot
- Creating new admin user acct in case main acct corrupt
- netfxrepairtool.exe
- clean install of windows from computer
- running Microsoft Defender Offline
I have screenshots but cannot figure out how to include them here.
In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.
​​​​​​​Thank you for choosing TurboTax.
Thank you. I've concluded this is foremost a Microsoft Windows issue. I'm pursuing a thread on the community forum and will return here if/when I think this specific to TurboTax. Cheers.
RESOLVED: Microsoft support provided me with a link to download an osi file for a new in-place Windows 11 install. I was now able to install TurboTax desktop 2022 and I have high hopes that I'll be able to install past licensed TurboTax desktop versions on my new computer.
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