Turbotax keeps asking for activation code

[RobBee123]

I recently purchased TurboTax 2021.

Every time I launch the program, it asks me for the activation code, and for the first few times it activated successfully each time.

Today it asked me for the activation code again, but when I entered my code, it said that all the activation attempts had been used up.

Why does it keep asking for activation, and how can I get my code to work now, please?

[TurboTaxSusan]

Please try reinstalling the program using the download from our website. It will not delete any of your saved returns.

This TurboTax FAQ tells you how to install TurboTax CD/Download: How do I install TurboTax for the current tax year after I download it from the Internet?

If you are still not able to resolve this issue, please contact our phone support team for more help.

[person7]

Hello,

I installed TurboTax 2022 and I activated 6 weeks ago.

I have not used it much since.

I started TurboTax 2022 only 4-5 times since it was activated and it was working just fine.

Recently after installing TurboTax 2022 update , TurboTax requested again Activation code. I provided it and everything was OK.

But I'm wondering why is this happening?

I launched also TurboTax 2021 to consult my last tax return.

TurboTax 2021 has been installed and activated on my PC long time ago. I have used it without any issues.

Surprisingly, this time TurboTax 2021 also asked me to provide activation code. I have not installed any TurboTax 2021 updates, so I'm wondering why is this happening.

I've been using TurboTax for a very long time and this is the first time 2 different versions (2022 and 2021) of the software are asking for re-activation.

Is activation request a TurboTax bug?

If so, how it can be fixed?

Thank you!

[TurboTaxSusan]

@person7 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

[person7]

hello,

here is an update:

I have TurboTax 2022, TurboTax 2021,TurboTax 2020 and TurboTax 2019 installed on my PC.

I launched TurboTax 2020 (which i have not used for 2 years) and I got a message asking me to re-activate the product.

When i entered the activation code, I got an error message:

"All available activations for that code have been used.Error code: 603"

I launched also TurboTax 2019 - it started without any problems.

So, what's wrong with those 3 versions of the software:

TurboTax 2022, TurboTax 2021m TurboTax 2020 ?

Why they started asking for activation code?

Does the TurboTax 2022 upgrade introduced a bug in all 3 TurboTax versions?

Why I cannot activate TurboTax 2020?

Any help is appreciated!

Thank you!

[person7]

Hello,

I called the support on the number below: 

[phone number removed]

I was told to wait couple of days and then try again.

I launched again today all 4 TurboTax products I have on my PC: TT2022, 2021, 2020, 2019

Only TurboTax 2020 keeps asking for activation code.

It does not accept the activation code I provide.

It displays an error message:"All available activations for that code have been used. Error code: 603"

What should I do to make TurboTax 2020 work again?

And why is this happening?

Turbotax 2020 has been activated long time ago, I have used it many times, was able to submit my tax return.

Why is asking for activation again now?

I guess this is a bug and TurboTax should help me to fix it!

Thank you!

[TurboTaxSusan]

Unfortunately, if you are getting "Error code: 603", then you will need to contact phone support, as we can't reset codes or issue new ones here. 

[Blake_Eves]

Were you ever able to resolve this?   I've used 2020, 2021, 2022, 2023 and now I've loaded 2024 and now all the older versions are asking for licence code...it seems like when the older ones load all of a sudden it takes me to the same looking screen that 2024 asked for the code

[TurboTaxBrenda]

Did you reinstall your older tax year software, or does it do this when you just open one up?

[person7]

Hello,

No, I was not able to resolve the issue even after talking to the turbotax support over the phone.

I still have TT2019, T2021, TT2022, TT2023 and now TT2024 working just fine on my PC.

Only TT2020 is still asking for registration code and it won't accept the code I have.

I am getting error: "All available activations for that code have been used. Error code: 603"

I did not have much time to spend with the phone support so I gave up.

Also,  It's unlikely that I'll need TurboTax2020 in the future.