Solved: Re: TurboTax won’t allow you to input anything oth...

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New Member

Why won't the form accept new my telephone number?

 
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Moderator

Why won't the form accept new my telephone number?

TurboTax won’t allow you to input anything other than a Canadian or US phone number. If you have a phone number from another country, just don’t include it. The CRA will contact you by mail.

If you have a Canadian or US phone number, make sure you are only typing it in using numbers - no special characters or spaces. There should be total of 3 numbers in the first box and 7 numbers in the second box. You may want to select and delete everything in each box before retyping, just in case there is a hidden space causing the problem. You can also leave the phone number space blank, as it is not a mandatory field.

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2 Replies
Moderator

Why won't the form accept new my telephone number?

TurboTax won’t allow you to input anything other than a Canadian or US phone number. If you have a phone number from another country, just don’t include it. The CRA will contact you by mail.

If you have a Canadian or US phone number, make sure you are only typing it in using numbers - no special characters or spaces. There should be total of 3 numbers in the first box and 7 numbers in the second box. You may want to select and delete everything in each box before retyping, just in case there is a hidden space causing the problem. You can also leave the phone number space blank, as it is not a mandatory field.

View solution in original post

New Member

Why won't the form accept new my telephone number?

This should not be closed. You are assuming your users are dumb and don't know what to type. 

The program does not allow you to change an old phone number for some reason. See my post in a similar issue. It goes from the calculated field warning to the personal information worksheet, but in it, you cannot enter it either. It just shows a blank empty field with no focus and no matter if I click, doubleckick or whatever it does not get focus, so I cant type the numbers of a valid Canadian phone. 

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