Why won't the form accept new my telephone number?

[TurboTaxSusan · Accepted solution]

TurboTax won’t allow you to input anything other than a Canadian or US phone number. If you have a phone number from another country, just don’t include it. The CRA will contact you by mail.

If you have a Canadian or US phone number, make sure you are only typing it in using numbers - no special characters or spaces. There should be total of 3 numbers in the first box and 7 numbers in the second box. You may want to select and delete everything in each box before retyping, just in case there is a hidden space causing the problem. You can also leave the phone number space blank, as it is not a mandatory field.

[rodrimf]

This should not be closed. You are assuming your users are dumb and don't know what to type. 

The program does not allow you to change an old phone number for some reason. See my post in a similar issue. It goes from the calculated field warning to the personal information worksheet, but in it, you cannot enter it either. It just shows a blank empty field with no focus and no matter if I click, doubleckick or whatever it does not get focus, so I cant type the numbers of a valid Canadian phone. 

[wbarclay]

I agree, it will not let me change my phone number either. It takes my new number, I enter my password and Save. Then back on the main screen it still shows the old number.

I sent in a request to speak to someone, they said I would get a call back in 60 minutes. It has now been 1 1/2 hours no call back.

There is an issue with this, it needs to be fixed!!!!