I purchased the year 2015 and 2016  today but i think I bought the wrong one can I upgrade without purchasing those years again.  I dont remember having to fill out all the forms before.  Doesnt the program do it for me.

I need to speak with someone about my 2019 tax return..    Filed with Turbo and paid the fee on May 14/19. CRA has not received my tax return yet.  I go into Turbo tax and they say I haven't done my 2019 taxes.  Very confusing.

Please have someone call me tomorrow morning at [phone number removed] or 613 962-

Nancee Poste

The two most common reasons the CRA may not have received your return are:

• You prepared your return using TurboTax but did not submit your return using NETFILE. Here's how to submit your tax return to the CRA using NETFILE:
  • In the online edition of TurboTax, how do I submit my tax return to CRA using the NETFILE service?
  • In the CD/download edition of TurboTax, how do I submit my tax return to CRA using the NETFILE servi...
• You received an error code or an error message indicating that your return wasn't filed. In this case, follow the instructions in TurboTax to address your specific error code or message.

You can check the status of your return using the CRA's My Account service. If your return is not marked "received" 48 hours after you filed, contact the CRA.

Did you ever get a straight answer? 
It's December 3rd, 2020 and it's still the same.
This issue seems to be intentional. That link doesn't actually provide you the number, but just runs you around in circles endlessly.

I've never seen a company that denies their paying customers access to the support / customer services like Intuit. 

Any idea on how to escalate this? Would this fall under Consumer Affairs?

Did you end up getting a response from this company?

It's December 3rd, 2020 and I find it impossible to get an actual telephone number / contact method.

This issue seems to be intentional. That link doesn't actually provide you the number, but just runs you around in circles endlessly.

I've never seen a company that denies their paying customers access to the support / customer services like Intuit. 

Any idea on how to escalate this? Would this fall under Consumer Affairs?

You're kidding, right.

This issue seems to be intentional. That link doesn't actually provide you the number, but just runs you around in circles endlessly.

I've never seen a company that denies their paying customers access to the support / customer services like Intuit. 

Any idea on how to escalate this? Would this fall under Consumer Affairs?

You're kidding, right. That link doesn't actually provide you the number, but just runs you around in circles, endlessly.

This issue seems to be intentional. I've never seen a company that denies their paying customers access to the support / customer services like Intuit. 

Any idea on how to escalate this?