I have gone through the process of trying to obtain a refund for the double payment made to Turbo Tax. In fact, I have gone through the process multiple times over the past 45 minutes. I have gotten nowhere. When my taxes were completed, I was charged twice by Turbo Tax and would like to be refunded for one of those charges.
Sorry to hear you were overcharged for your TurboTax subscription. Our customer service team can help refund the second payment.
You can call customer support at 1-888-829-8608.
During tax season (from CRA NETFILE opening (February 24, 2025) to the regular filing deadline (April 30, 2025), we're available 7 days a week during these hours:
During the rest of the year (up until February 23, 2025, and from May 1, 2025 to mid-February 2026, we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.