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New Member
posted May 28, 2020 4:10:42 PM

Remove Assist & Review option

I am trying to remove the Assist & Review program option from Returns before I file and pay and cannot find where to do so.   This set up was an error on my part.   Please advise.

0 11 3742
11 Replies
Level 15
May 28, 2020 5:31:57 PM

You are unable to remove the Assist & Review option from your return if you added it in error and did not use the service. You can choose to start your tax returns over and be sure you do not add any extra features such as this one.

 

 

New Member
Jul 7, 2020 6:36:16 PM

When I select the "Start a New Return" option, the Assist and Review appears beside it. How do you start a new return without that feature?

New Member
Feb 28, 2022 9:36:56 AM

This is a really shady feature of turbotax. They got me with this last year as well. Ask you at the start then you get to the end and realize you don't need it but cannot remove it without redoing all of your taxes again. This is EXTREMELY dishonest and speaks to the integrity of this company. It should be illegal and drawn to the attention of the better business bureau of Canada, MarketWatch and any other watchdog. At the very least the public should be made aware of this. Not putting this disclaimer when it is selected verifies this is an intentional money grab.   

Level 2
Feb 12, 2024 4:26:24 PM

I have never added Assist & Review and yet for 2023 Return it is plastered on the opening page.  My taxes are so simple TT help is unnecessary!

How do I get rid of this blatant advertising reminder?  I've bought TT every year since 2014 and suddenly this Assist nonsense is in my face every time I open my 2023 return.

Moderator
Feb 12, 2024 4:33:43 PM

@louroberts Unfortunately, there is no way to remove the advertising from the software. We are sorry for any inconvenience that this may cause.

Level 2
Feb 12, 2024 4:34:08 PM

Kim you response is unacceptable!  IF Turbo Tax doesn't do something to get rid of this A&R stuff on every page of my Turbo Tax program I will NOT be using your services next year!  I've been happy since 2014 but this is the end for me.

Level 2
Feb 12, 2024 4:36:40 PM

Then you have lost me as a customer starting with my 2024 Tax Return.

How can you shove advertising down our throats when we BUY the use of this software?  IF you were providing a FREE service I would accept the A&R stuff but now when I've paid you.

This never happened in all the prior years I've used TT.

Level 2
Feb 12, 2024 4:38:42 PM

Susan I doubt Turbo Tax cares if we get angry BUT I don't accept that nothing can be done!

Turbo Tax can tweak the program and put through an UPDATE to remove this Assist & Review nonsense.

Moderator
Feb 12, 2024 4:47:05 PM

@louroberts In your case, you may not need Assist & Review or Audit Defence or any other upgrade, but other customers may decide that they need them after seeing the ads. 

 

I have passed on your comments to our product development team.

Thank you for your input.
 

Level 2
Feb 12, 2024 7:00:59 PM

Susan you said others may need the service but you have missed the main thrust of the problem.

There are 2 offers of assistance.  1. "Be Protected Just in Case" and the "No Thanks" button is included.  2. Your Assist & Review appears at least 3 times and the ONLY option is "Skip For Now".  The NO THANKS option is missing.  

Add back the NO THANKS button to the Assist & Review offer for $59.+ so your advertising will (HOPEFULLY) disappear from my Tax Return.

How hard could it be to just ADD back the NO THANKS button beside the "Skip for Now" button? then you can send us unhappy TT paying customers an update and the problem is resolved.

Thanks

Moderator
Feb 13, 2024 7:22:05 AM

Thank you for your feedback. We will forward this to the appropriate team. 

 

Thank you for choosing TurboTax.