Replacements of Experts and limited tool to access Notes from Status

Hello,

I am here to complain some technical experts. I signed in to do my Tax Return and chat with Mazhar K. on March 11 and then there is a new replacement for new a tech who is Jean-Claude on chat. I wanted to keep this same person.

There is a limited tool online that I cannot see the notes from Status.

Could you check it please as soon as possible, please??

Thank you

René Bueno

853

Level 15

Mar 23, 2023 10:52:15 AM

I have sent out an escalation for someone to contact you within the next 48 hours.

Thank you for choosing TurboTax.

Level 1

Mar 23, 2023 10:59:06 AM

Brenda.

Thank you for messaging me. An Expert and I were solved situations. So this case is closed!

Moderator

Mar 23, 2023 11:06:21 AM

Thank you for letting us know- Have a great rest of your week.

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Replacements of Experts and limited tool to access Notes from Status