requested a refund on download turbo tax

@CarrieMac5- An email was sent to you so that we can assist you further. 

i have not received one! all i got was a 6 am phone call that went to voice mail on my first request but nothing on this one that i can locate.  so frustrating to get any assistance , for people who cant carry a phone on them for work all day its not easy

Please check your Private Messages. Thank you.

An email was sent to you on February 3rd, 2022 at the email address used to create your account here. 

Thank you for choosing TurboTax.
 

Good morning,

I am looking to contact someone about refunding the cost of Turbotax. I haven't been able to get a hold of anyone. Please help.

Thank you i recived my refund this morning! 

Great to hear! 😀

@SshackellAn email will be sent shortly- please check your email regarding a refund.

Thank you for choosing TurboTax.

I’m in the same situation. It’s been 1 month now and I still don’t have my refund 

Can you please tell me if you purchased your TurboTax software in store or from TurboTax Online? 

Also, please let me know if the email address associated with this account is still valid and if yes, I will send you a private message. As this is a public forum please do not add any personal information on your response simply a "YES" my email is valid or "No" I use a different one 🙂 

Thank you for choosing TurboTax 

Yes my email is valid

And yes I purchased it online 

Please check your email. Thank you. 

thanks i have recived this already