Every time I try to use the RRSP wizard the whole program crashes.
It seems to be doing the calculations, and if I bypass the wizard I can continue with my return.
This is the feature I like and need the most, basically the whole reason I buy TurboTax.
I hope it can be fixed through an update soon.
(TurboTax Canada Standard version downloaded today Windows 10)
Agreed. The most important feature to me and it needs to work long before the RRSP deadline or this product is not to useful to me
Sorry to hear you are having issues with the RRSP wizard! I will ask you to uninstall the software, reboot your computer, reinstall using this link.
If that doesn't resolve the issue, then please contact our support team for assistance as they can do a screen share with you if needed.
So far no more crashes since reinstall but I do not believe the recommendation to contribute $13,946,591 to an RRSP. This is furstrating as time is running short to determine if and how much I do need to borrow for a RRSP.
Also your online support isn't available after 6pm ET. Not likely to ever reach them.
Update: So I didn’t uninstall/reinstall, I waited. Tonight I opened TurboTax, it checked for/downloaded updates. Then, I was able to successfully run the RRSP wizard without it crashing. Seems to be fixed now, so far.
Thank you, for delivering what I paid for. You all should really get things straightened out better before releasing the software. Stop relying on your customers to troubleshoot for you. Last year I had tons of technical problems too, spent hours on the phone. This never used to happen and I’ve used TurboTax for as long as I can remember. Just get it together and let’s hope next year is better.
@hello2020 & @Kev1nAllen - Thank you both for your updates, I am glad it all worked itself out for you. We always appreciate feedback from our customers on the service we provide and this is an ongoing and continuous process of attempting to provide an optimal experience for you. With that said - our software functionality is always our priority but we can't catch everything. So when issues are brought to our attention, we work around the clock to fix what we can with a great team of developers.
Our customers are always #1 and we strive every day to ensure you get the best experience we can offer.
As mentioned before if there are issues we cannot resolve here, we have dedicated support agents that are ready to assist you with the ability to screen share with you if needed.
Footnote: We will be working from 9 am to 9 pm ET starting February 24th,2020.
I've reinstalled the software as suggested but it is still crashing.
@DRG560 - as mentioned above, please contact our support agents as they will be able to view your screen if needed and assist you with your installation.