Even though my dependent information is entered and used elsewhere in the program Schedule 6 insists that I don't have an eligible dependent. If I override this entry it will not allow me to netfile. What can I do to fix this?
Thank you for asking this! I have been going insane all morning trying to figure this out. I even started a new return from scratch and it did the same thing. The whole time I’m doing the return, it has the CWB credit applied and I can see on schedule 6 when I go to Forms, that eligible dependent is marked YES. Then at the end under SUM UP when the program asks Do you want to claim the Canada Worker Benefit, when I click yes and answer the following questions my CWB credit gets removed. If I go to Forms at this point, and look at schedule 6 my eligible dependent box has changed to NO and I can’t fix it!
This is soooooo frustrating and makes me question using Turbo Tax in the future.
Please resolve this, Turbo Tax Canada!
From a very stressed-out customer
I have the same issue now. At first the calculation was correct, then as I was working through deductions something just glitched and changed in the return. Took me a few minutes but I tracked it down to Line 38100 from Schedule 6 was not updating properly from the dependents form.
Definite software bug.