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New Member
posted Oct 31, 2019 3:30:13 AM

Should the phone number for the person doing the tax return be entered or the phone number of the person whose tax is being done? I tried both and it wont accept either

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1 Replies
Moderator
Oct 31, 2019 3:30:15 AM

On the tax return would put the phone number of the person who's return it is.

TurboTax won’t allow you to input anything other than a Canadian or US phone number. If you have a phone number from another country, just don’t include it. The CRA will contact you by mail.

If you have a Canadian or US phone number, make sure you are only typing it in using numbers - no special characters or spaces. There should be total of 10 numbers. Ex: 1234567890

You may want to select and delete everything in each box before retyping, just in case there is a hidden space causing the problem. You can also leave the phone number space blank, as it is not a mandatory field.

If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013