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Returning Member
posted Feb 23, 2024 7:22:36 AM

Since the recent update, I receive a message on the screen, with an ok button. When I click on the button nothing happens and it won't let me continue with my return.WTF?

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13 Replies
Moderator
Feb 23, 2024 7:27:49 AM

You received an OK button where exactly did you see this?

Returning Member
Feb 23, 2024 7:36:07 AM

I start the program, then open my return, and a box pops up saying “File Conversion- Form T1135 has changed. Please review and re-enter your information on the revised form T1135.” and then there is an Ok button below the message in the box. when i click on it it just beeps and nothing happens, and it wont let me proceed.

Moderator
Feb 23, 2024 7:42:09 AM

Are you able to update the amounts in the field before you click on Ok? Can you please send us a screenshot?

Returning Member
Feb 23, 2024 7:53:28 AM

No, Im not able to update anything because it wont let me do anything. 

Returning Member
Feb 23, 2024 7:57:52 AM

i tried attaching the screenshot. did you get it?

Moderator
Feb 23, 2024 7:58:41 AM

It didn't go through, maybe a picture would be best?

Returning Member
Feb 23, 2024 8:03:13 AM

Moderator
Feb 23, 2024 8:09:21 AM

I got it now, thanks. Can you try logging out of TurboTax. Then try opening up again to see if your software is stuck on that page?

 

 

 

Returning Member
Feb 23, 2024 8:22:32 AM

I’ve shut down and restarted the desktop Turbotax 2023 program several times and get the same screen after i open my existing tax return.

Returning Member
Feb 23, 2024 8:30:11 AM

I’m using the desktop program, and it worked fine before I updated it yesterday.

Moderator
Feb 23, 2024 9:31:23 AM

I went to investigate and all you need to do is keep on clicking the "Ok" button becauses it makes you click it for every amount that was entered. Once you have okay'd it enough you will then see the proper page.

 

Thank you for your patience.

Returning Member
Feb 23, 2024 9:35:34 AM

That worked! Yay! Thank you!

Moderator
Feb 23, 2024 9:39:03 AM

Awesome- so happy to hear! Happy FIling.