We ship the CD via Canada Post, and it should arrive within 2-3 weeks after payment is processed. If it hasn’t arrived by that time, please contact our phone support team for further assistance. To talk to a TurboTax Specialist, visit https://support.turbotax.intuit.ca/contact/.
After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.