Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
callumtio
Returning Member

Submit a claim on the 100% accuracy guarantee and automated phone service does not work. Need live person or email to send in claim

Hello, I have an error in my return not from my own negligence and have been reassessed $2,316.57 and receiving a return of $1,983.53.

 

I have tried calling both [phone number removed] and [phone number removed] and the automated service is not working for this case. I also see no way to send in my claim and follow your 3 steps to begin the process. Please let me know how to submit a claim by giving me a phone number with a live person or an email address to send my documents to. Thank you

3 Replies

Submit a claim on the 100% accuracy guarantee and automated phone service does not work. Need live person or email to send in claim

Please contact our phone support team at 1-888-829-8608.

callumtio
Returning Member

Submit a claim on the 100% accuracy guarantee and automated phone service does not work. Need live person or email to send in claim

As stated in the original post. The phone number you are giving me is a VR attendant that sends me a link to this community form when asking about submitting a claim. As stated I need a phone number to speak to a live person or an email that someone will respond to please

Submit a claim on the 100% accuracy guarantee and automated phone service does not work. Need live person or email to send in claim

Here is the TurboTax link that you must use and follow the instructions provided. 

How do I submit a claim under the TurboTax 100% Accurate Calculations Guarantee?

 

Thank you for choosing TurboTax.