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lynda5336
New Member
posted Mar 13, 2025 4:20:02 PM

System will not except the 16-digit code. It says it is invalid. What am i doing wrong?

I purchased the turbotax tax year 2024. I am getting invalid 16-digit code error. Any suggestions?

0 2 969
2 Replies
CWGY GDWX MY5S ZM2N
Returning Member
Mar 14, 2025 10:02:22 AM

I purchased the 2024 Standard but the system will not accept the 16 digit code.

TurboTaxBrenda
Moderator
Mar 14, 2025 10:41:07 PM

Is it possible that you are trying to activate your license code under the wrong version of the software? If the box says TurboTax Desktop/Download or digital download, that is not TurboTax Online. 

 

Please let us know what is says on the box that you purchased.

 

Thank you for choosing TurboTax