The program stopped (picture of a dog) how to get ...

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retnug87
New Member

The program stopped (picture of a dog) how to get it back?

 
4 Replies
TurboTaxSusan
Moderator

The program stopped (picture of a dog) how to get it back?

Please try clearing your cache or using another browser. This FAQ has instructions on how to clear your cache in many popular browsers: https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...

 

If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you. This form will help you get the right number: https://support.turbotax.intuit.ca/contact/

wollaston2020
New Member

The program stopped (picture of a dog) how to get it back?

I'm trying to get back in after it said my files have been saved.  3 hour later and still the same

thing the picture of the dog.

wollaston2020
New Member

The program stopped (picture of a dog) how to get it back?

was on Firefox will try safari

TurboTaxGinette
Moderator

The program stopped (picture of a dog) how to get it back?

We are sorry to see you have a problem. In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page. If the agent cannot resolve your issue please make sure you tell them you want to escalate the issue to a higher level.

Thank you for your patience. 

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