I am sorry to hear that you are
having this issue. Try uninstalling & reinstalling the program. It will not
delete any of you saved returns.
https://turbotax.community.intuit.ca/replies/2647640
https://turbotax.community.intuit.ca/replies/3165164
https://turbotax.community.intuit.ca/replies/3169457
If you are still having issues, please contact
our phone support for further assistance. (*not available to TurboTax Free
users*)
https://turbotax.community.intuit.ca/replies/3152013